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@@ -126,6 +126,21 @@ Issues must be _manually_ added to that board (at least for now, see [GH Roadmap
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If you would like to raise the priority of an issue for whatever reason feel free to comment on the issue or ping a maintainer.
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If you would like to raise the priority of an issue for whatever reason feel free to comment on the issue or ping a maintainer.
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+## Support & Questions
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+Providing support to end users is an important and difficult task.
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+We have three different channels through which support questions arise:
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+1. Kubernetes Slack [#external-secrets](https://kubernetes.slack.com/archives/C017BF84G2Y)
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+2. [GitHub Discussions](https://github.com/external-secrets/external-secrets/discussions)
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+3. GitHub Issues
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+We use labels to identify GitHub Issues. Specifically for managing support cases we use the following labels to identify the state a support case is in:
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+* `triage/needs-information`: Indicates an issue needs more information in order to work on it.
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+* `triage/not-reproducible`: Indicates an issue can not be reproduced as described.
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+* `triage/support`: Indicates an issue that is a support question.
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## Cutting Releases
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## Cutting Releases
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The external-secrets project is released on a as-needed basis. Feel free to open a issue to request a release. Details on how to cut a release can be found in the [release](contributing-release.md) page.
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The external-secrets project is released on a as-needed basis. Feel free to open a issue to request a release. Details on how to cut a release can be found in the [release](contributing-release.md) page.
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Moritz Johner